Ring Solar Panel Not Charging Doorbell

Hello i installed a solar charger for my doorbell 3 and its not working. Clearly something is wrong here the doorbell doesn t even know it is connected to a solar charger. Charge the battery for five to 10 minutes then reinsert it.

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Solar panel not charging my doorbell.

Ring solar panel not charging doorbell.

When i view the device under solar charger status there s just a message to add a solar device. Your device s battery should certainly remain charged or at least improve time between necessary charges. In the app the solar charger status is add a ring solar device. Restart your router and run through the setup process again.

The solar charger has never charged the doorbell despite facing the east and catching the morning sun. When i installed it it said it was establised it gets sun from 7 am till 6 pm so whats going wrong. I ve doublechecked the invoice from ring and it for the video doorbell not video doorbell 2. You may need to try a different power outlet or micro usb charging cable if there are no charging lights on the battery.

Next check that the adapter is securely inserted and there is no debris in the area. Ensure the position is strategic for several hours of direct sunlight each day and that there is no debris covering the panel. If you were previously promised a replacement and never received it i recommend reaching out to our support team again. They can send one out to you as it s possible the old one got lost in the mail or the order may have been missed.